Revenue (EUR)On target
€ 128,450
+5.2% WoW
Gross Margin %Amber
18.4%
−1.1 pp WoW
Cost / ContactHigh
€ 3.92
+€0.21 WoW
Billable Utilization %Good
86.3%
+0.8 pp WoW
SLA Met %Amber
88.2%
−0.9 pp WoW
Abandon %Good
2.7%
−0.3 pp WoW
AHT (mm:ss)High
05:41
+00:18 WoW
QA Error %Good
3.2%
−0.4 pp WoW
FTEInfo
398.4
+3.1 WoW
Absenteeism %Amber
6.8%
+0.6 pp WoW
Occupancy % (proxy)Good
79.4%
+1.9 pp WoW
Training Hours / FTEInfo
1.4
−0.2 WoW
Variance Bridge (Budget → Actual)Reconciling
PO/SOW Burn87% (alert @ 85%/95%)
| Account | PO Cap (EUR) | Billed to Date | Burn % | Status |
|---|---|---|---|---|
| SAS | 1,400,000 | 1,210,000 | 86% | Monitor |
| Allente | 980,000 | 870,000 | 89% | Monitor |
Budget vs Actual (Week + YTD)EUR & %
| Metric | Budget | Actual | Var % |
|---|---|---|---|
| Revenue | 122,000 | 128,450 | +5.3% |
| Direct Cost | 98,500 | 102,900 | +4.5% |
| Gross Margin % | 20.0% | 18.4% | −1.6 pp |
| Billable Utilization % | 85.0% | 86.3% | +1.3 pp |
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